AQTN Statistics on complaints between 2010 and November 2014:
Between June 2010 and November 2014, AQTN received one request for investigation. A woman had bought three massages on the website GROUPON but did not like the massage therapist’s approach. She wanted to be refunded for the other two massages, and contacted us instead of the massage therapist. A few phone calls later and the massage therapist reimbursed her for the other two sessions. She confirmed being satisfied. This was therefore not an official complaint.
In over four years AQTN received zero complaints. Let’s see where we fall on a standardized distribution curve.
Approximately how many members does it take to get one single complaint for a full year?
|Organization||Members||Requests||Complaints||# of members needed for one complaint per year|
|Order of Sexologists (OPSQ)||~500||0||0||Never happened (<1yr)|
|AQTN||150||1||0||Never happened (>4yrs)|
|Order of Nurses||72,365||190||34||2128|
|Leading Quebec massage association||6,000||11||4||1500|
|Order of Social Workers||11,395||80||9||1266|
|Collège des médecins||20,057||3473||25||802|
Data taken mainly from Annual Reports,
in recent years
- Order of nurses (page 23 and 29): Annual report
- Order of social workers (pages 12 and 18): Annual report
- Order of physiotherapists (pages 26 and 46): Annual Report
- Leading Quebec massage therapy Association (page 17): Memoire 2014
- Ontario physiotherapists (pages 18 and 24): Annual Report
- Ordre des chiropraticiens (pages 8 and 20): Annual Report
- Ordre des acupuncteurs (pages 4 and 12) : Annual report
- Collège de Médecins (pages 5, 35, 37) : Annual report
- OPSQ data obtained via their website and by email from the Order; the data represents less than a full year.
Hypothesis and reflection
The level of attribution for recovery that we might generally confer to the therapist seems to be the best predictor of complaints. Individuals who see physiotherapists, chiropractors and less generally acupuncturists, do so for health problems and perhaps expect their problem to be resolved or improved through therapy – which does not always happen. Clients externalize, with a (‘fix me’) expectation.
Sexologists, social workers, nurses and massage therapists, however, usually provide the means by which a client can resolve a problem. The onus of recovery lies in the client following a treatment plan of some sorts, for massage therapy it may be stretches and the like. The client must internalize and do their part.
The above reflection is clearly speculative. The ratio for Medical doctors does not fit the hypothesis, perhaps because many only work part-time. The reflection below, in our opinion, is quite solid and quite close to being factual.
The insured individual who goes to a “Body-Rub parlour” for erotic services knows where they are going. They would not report the fact that they got a receipt for such services (or the services themselves) to an association, much less to their group benefits insurer. This is a somewhat common motive for complaints in the regulated Canadian provinces, who publish annual reports; but seemingly not in Quebec, an unregulated one.
Note: Sample size (membership size) is important, but is not considered here.
It would perverse and financially abusive towards members for a Quebec massage association with less than 1000 members to have even a part-time paid disciplinary committee.
In an effort to stop fraud before it starts, AQTN has put the following anti-fraud measures in place.
Final note: There are many types of committees, we have focused only on the disciplinary committee here.